Solutions

Yemisys Inc. Worldwide strives to provide its customers with outstanding service and support on a global basis. For companies adopting technology solutions that automate the convergence of voice, speech and data, the benefits are significant:

• Partnerships with leading technology providers [Intel, Inter Voice, Microsoft, Scan Soft and others] ensure best-of-breed solutions from a single source.
• Outstanding communications technology expertise spans telephony, Web integration, speech technologies, Database and systems integration.
• Wide ranging solution experience includes interactive voice response, enhanced self-service, automated directory assistance, voice-enabled CRM, alerts & notifications, mobile Internet, voice portals and unified communications, among others.
• Experienced in lowering technical risks for customers - helping them leverage existing investments in hardware, software and solutions development and providing a clear migration path to emerging standards, products and enabling technologies required in the future.
• With the help of VoiceXML/CTI technology we bring together three distinct technologies Telephony, Speech recognition, and the Web that have communities of technologists and practitioners which have traditionally stayed apart.

Some of the benefits from a customer's point of view are:

• We can use our preferred programming languages to write IVR applications
• VoiceXML is relatively easy to learn.
• We don't have to duplicate code for the IVR to use our business logic. We can re-use our client/server and Web logic using the same code and application servers.

One of the benefits that customers expect from VoiceXML is that they can port their applications from one platform to another without much work.

Yemisys Inc. supports ASP.NET and Speech Application Language Tags (SALT) as a preferred technology for building speech solutions. We support ASP.NET technology and the open industry standard SALT in developing the speech solutions for various industry verticals.

Apart from MS Speech Server, Yemisys® also supports VoiceXML as an alternative to MS Speech Server platform. If the customer has already spent considerable investment on the VXML technology, the Yemisys® can definitely integrate the Speech products according to the customer interests. Other wise Yemisys® prefers to develop MS Speech Server based systems.

Building a good VUI is a demanding process that requires a unique set of skills. The Yemisys’s VUI process starts with a clear definition of caller task, and then focuses on the callers — how often they call, what they say, how they accomplish the tasks today. We listen to recordings from your call center, talk to agents, interview callers. Next, the initial dialog design is created. It is refined through feedback from client operational groups, and user focus groups. Then the interface is built, and tested on real world callers to uncover and fix any problems with the interaction. Before our applications go live, you can rest assured that your customers are going to hear the best about your company.
Yemisys® offers a menu based approach to VUI design for applications deployed on most major platforms or speech engines. We offer turnkey interface development, and also ad hoc services for individual elements of the VUI life cycle.

Yemisys Inc. develops and deploys the Speech applications using the industrys Open solution based on the SALT and VXML technologies. We use the VXML platforms like Intervoice InVision and IBM WebSphere Voice Serve and MS Speech Server for developing the customized solution.

Many organizations do not achieve expected benefits of information technology because they lack necessary project planning management expertise. Poor planning and inexperienced IT implementation frequently results in inappropriate priorities, missed deadlines, low quality project outcomes and unnecessarily high costs. The long-range implications? Lost opportunities, high risk to the organization and low user satisfaction.

Yemisys’s PMP® Certified Projects Managers typically bring 10 to 20 years of solid systems implementation experience to the table -- including hands-on knowledge of the systems to be implemented and the principles of sound project management. Applying industry “best practices” and standard tools such as Microsoft Project along with Yemisys’s' proprietary project methodologies, our staff will work to achieve maximum systems benefits.

In our project management approach, accountability plays a central role. Your Yemisys Project Manager develops cost estimates and project schedules to ensure a timely and cost-effective implementation of your solution. Your Project Manager keeps the project team focused, maintains the quality of project deliverables by following our methodology and keeps you informed of the status of your project at every step.

For all projects, Yemisys works with you to define the risks for your project and an approach to mitigate those risks responsibly. Risk and change management helps reduce the impact of problems before they occur as well as ensure that your Project Plan allows flexibility to deal with unforeseen issues that may arise during the course of your project. Risk management helps you create contingency plans to solve your business challenges.

• Define pre-sales requirements and determine a realistic project scope
• Manage the Requirements Analysis Phase:
  • Define kickoff meeting requirements and output
  • Identify and eliminate scope creep
  • Refine the project scope to produce a timeline
  • Identify the elements of the requirements specification
  • Analyze a call flow
• Manage the Design Phase:
  • Analyze a dialog for usability based on the core principles of voice user interface design
  • Analyze a dialog specification
  • Identify common sources of scope creep in the design phase
• Manage the Development and Implementation Phase:
  • Define the role of grammars in voice applications
  • Explain the fundamental elements of grammar writing
  • Identify the basic issues of grammar development
  • Identify best practices for grammar development
• Manage the Testing Phase:
  • Develop a detailed test plan for the speech-related components of the system (dialog traversal, recognition)
  • Determine the risks and trade-offs that must be resolved during the testing phase
  • Explain the steps of dialog traversal and recognition testing
• Manage the Tuning and Monitoring Phase:
  • Explain the purpose of application tuning, why it is important, and determine when to tune and monitor the application
  • Develop a pilot test plan and determine the risks and success criteria related to pilot testing

Ann R. Miller, PMP

Ann has over 25 years or project management and leadership experience over a wide range of programs and projects, as well as extensive experience integrating diverse groups of people into successful project teams.

Ann was a program manager for Arthur Young & Company, ABT Corporation and founded the Angel Group, a corporation focused on IT Program Management excellence. She has managed significant programs for Sabre Decision Technologies, Arrow Electronics, Toyota and many other organizations. She is responsible for supporting major corporations in the implementation of project management as a business discipline.

Ann has been a PMI member for over 15 years, having served as President of the Dallas chapter 1997-1998. She has been featured in several publications, including the DFW Business Journal, and has spoken on the topic of leadership for several PMI chapters. She graduated cum laude from Southern Methodist University.